Terms of Purchase

These Terms of Purchase govern all transactions made on Vitamins, Supplements & Natural Health Products | Wellness Outlet.

By placing an order on our website, you agree to the terms outlined below. These terms are designed to ensure a clear, fair, and transparent purchasing experience for all customers.

We encourage you to read this document carefully before completing any purchase.

Order Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Accept or decline any order at our discretion
  • Limit quantities per customer or order
  • Cancel orders if pricing errors or system issues occur
  • Refuse transactions suspected of fraud or unauthorized activity

If an order is canceled after payment has been made, a full refund will be issued.

Pricing and Currency

All prices displayed on our website are listed in USD (United States Dollars).

We reserve the right to update pricing at any time without prior notice.

However, once an order is placed and confirmed, the price at the time of purchase will apply.

Prices shown at checkout include product costs but do not include any hidden fees, as we provide free shipping on all orders.

Payment Terms

We accept secure online payments through supported third-party payment processors.

By submitting a payment, you confirm that:

  • You are authorized to use the selected payment method
  • All payment details provided are accurate
  • You authorize us to charge the total order amount

We do not store full credit card information on our servers.

Order Processing

Once your order is placed:

  • Processing time is typically 1ā€“3 business days
  • Orders are verified for accuracy and payment confirmation
  • After processing, orders are forwarded for shipment

Once an order enters the processing stage, modifications may be limited or unavailable.

Shipping Terms

All orders are subject to the following shipping conditions:

  • Free standard shipping on all orders
  • Estimated delivery time: 6ā€“12 business days after dispatch
  • No expedited or premium shipping options available
  • Tracking information provided after shipment

Delivery times are estimates and may vary depending on logistics conditions, customs processing, or carrier delays.

Risk and Ownership

Ownership of products transfers to the customer once the order has been shipped.

From that point onward:

  • Risk of loss or damage during transit becomes the responsibility of the carrier
  • Customers should monitor tracking information for delivery updates

Returns and Refunds

All purchases are subject to our Refund Policy.

Key points include:

  • Return eligibility window: 60 days from delivery
  • Refund processing time: 5ā€“10 business days after inspection
  • Free return service for eligible items
  • Refunds issued to original payment method

Refunds are only processed after returned items are received and inspected.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once processing or shipment has begun, cancellation may no longer be possible.

In such cases, customers must follow the standard return process after delivery.

Product Availability

All products listed on our website are subject to availability.

We reserve the right to:

  • Discontinue products at any time
  • Update product descriptions or specifications
  • Replace items with similar alternatives if necessary

If a product becomes unavailable after purchase, a refund or alternative solution will be provided.

Customer Responsibilities

By placing an order, customers agree to:

  • Provide accurate billing and shipping information
  • Ensure payment authorization is valid
  • Review order details before submission
  • Follow return procedures when applicable

We are not responsible for issues arising from incorrect customer-provided information.

Fraud Prevention

We may conduct order verification checks to prevent fraudulent activity.

In such cases, we may:

  • Request additional identity or payment verification
  • Delay order processing until verification is completed
  • Cancel suspicious transactions

This helps maintain a secure shopping environment for all users.

Limitation of Liability

We are not liable for:

  • Delivery delays caused by carriers or customs
  • Incorrect address information provided by customers
  • Indirect or consequential losses arising from product use
  • Temporary website outages or technical issues

Our liability is limited to the value of the purchased product.

Changes to Orders

Once an order is confirmed, changes may not always be possible.

This includes:

  • Product changes
  • Address changes
  • Quantity adjustments

If changes are needed, customers should contact support immediately at:

press@swansonvitaminsstore.com
support@swansonvitaminsstore.com

We will do our best to assist before the order is processed.

Contact Information

For any questions regarding your purchase, please contact us:

Email: press@swansonvitaminsstore.com
Support: support@swansonvitaminsstore.com
Wholesale: wholesale@swansonvitaminsstore.com

We typically respond within 24ā€“48 hours.

Final Agreement

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.